#touchbook IRC Log

Index

IRC Log for 2010-02-03

Timestamps are in GMT/BST.

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[2:02] <bhoj> Hi I tried putting xloader and u boot on nand ...now my device is not booting at all ...
[2:02] <bhoj> How can I recover it ?
[2:04] <bhoj> gregoiregentil:Hi I tried putting xloader and u boot on nand ...now my device is not booting at all ... How can I recover it ?
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[7:52] <MochaRoo> Hello!
[7:54] <MochaRoo> I have a teeny ( huge ) problem.
[7:55] <MochaRoo> My TouchBook makes it to a black - not red- Always Innovating screen on boot up, where upon it immediately shuts off without warning.
[7:55] <MochaRoo> I have reinstalled the OS using the recommended methods. Same result.
[7:55] <MochaRoo> Pulling the SD card gives me nothing but a white screen, but for an infinite amount of time, therefore I think the charger is working just fine.
[7:57] <MochaRoo> I'm not getting that precious 'red' screen everyone talks about. :(
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[8:11] <Corsac> MochaRoo: that means the boot stops early
[8:11] <Corsac> I think the mlo file isn't even loaded
[8:12] <Corsac> MochaRoo: how did you reinstall the os?
[8:14] <MochaRoo> Via Updater.exe
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[8:15] <MochaRoo> Windows 7 64-bit Administrator Mode
[8:15] <MochaRoo> Did I miss a step?
[8:18] <Corsac> not sure, I don't use windows, but I think it might be wise to find a linux box and use a recent install-sd.sh
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[9:03] <vishalbhoj> Hello, My touchbook is not powering up at all.I have kept it on charging for a day .When I press the power button,red light glows n then it does notswitch on...
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[9:24] <MochaRoo> H'okay. In a live Ubuntu environment.
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[9:24] <MochaRoo> http://www.alwaysinnovating.com/wiki/index.php/Reinstall_OS - Am I missing something or are there no additional instructions on how to install sd-card.gz for Linux?
[9:29] <MochaRoo> This is crazy frustrating.
[9:30] <MochaRoo> God it, nevermind.
[9:32] <MochaRoo> Er, or maybe not. What do I do after I create the new partition table on the SD card?
[9:35] <martinh> there's an install-sd command there.
[9:35] <martinh> do with the -e switch initially to erase and create the partition table. rerun without that switch to make it download and isntall stuff.
[9:35] <MochaRoo> Oh, I see.
[9:36] <martinh> alternatively, answer "yes" when it asks you if you want to download and install after finishing the -e part
[9:46] <MochaRoo> Great. Now I'm only getting a brief black flash before it abruptly shuts off.
[9:46] <MochaRoo> Sigh.
[9:49] <MochaRoo> Yeah, I'm not even getting a logo at this point.
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[11:01] <Noume> does anyone know what kind of connector fits the 8-pin inter-part connector ?
[11:06] <MochaRoo> I do not. :(
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[11:26] <MochaRoo> Is it possible to charge the TouchBook via USB
[11:33] <Meizirkki> no
[11:33] <Meizirkki> Noume, there's a description of the connector in wiki
[11:35] <Noume> A description is good but i need a name to actually buy some for building a cradle. And there are many similar types of these that don't fit into each other
[11:36] <Noume> I considered buying the touchbook and building a car/home cradle for it
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[11:41] <Noume> oh seems like the unit has to be turned on to charge the battery. That sounds really odd to me
[11:41] <MochaRoo> Yeah, uh
[11:42] <MochaRoo> Hoping that isn't completely true or I can't get this thing working again. <3
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[12:01] <Noume> I am however curous if it is possible to put the keyboard battery into the touchbook itself :)
[12:01] <Noume> *curious
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[12:02] <Noume> Seems like a device i really wanna have, if my questions got answered. I found some post on the boards asking the exact same questions, but there's no answer too
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[15:12] <Sn0wman_Desk> gregoiregentil: do you have any suggestions as to what to do about the battery epidemic?
[15:14] <gregoiregentil> Not really. How old is your unit?
[15:14] <gregoiregentil> I need to reboot now
[15:14] <gregoiregentil> coming back
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[15:15] <MochaRoo> Okay, just to make sure I'm on the same wavelength here.
[15:16] <MochaRoo> The power LED on the bottom section does not come on when plugged in. The top will not boot at all. Is there anything I can try short of an RMA at this point.
[15:16] <MochaRoo> It worked for one charge, then never again.
[15:16] <Sn0wman_Desk> I would say RMA, or maybe the fuse is blown in your charger?
[15:16] <Sn0wman_Desk> http://www.alwaysinnovating.com/forums/viewtopic.php?f=4&t=764&p=5140#p5140
[15:17] <MochaRoo> Any way for me to check that?
[15:17] <Sn0wman_Desk> I'm not sure tbh. That was one of the reported problems in that thread
[15:19] <MochaRoo> It seems as if, looking over the forums, that this problem inevitably affects -all- models to some degree.
[15:20] <Sn0wman_Desk> models? I thought there was only one
[15:20] <MochaRoo> Shipped products, sorry.
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[15:26] <Sn0wman_Desk> gregoiregentil: Because it was from eBay I cannot be sure, but I would estimate 2-3 months
[15:26] <gregoiregentil> hmmm... From whom did you buy it?
[15:27] <Sn0wman_Desk> a man on eBay when it was like new who had bought it from the original owner
[15:27] <Sn0wman_Desk> I have his name if that helps
[15:28] <MochaRoo> Am I to understand that gregoiregentil works for AI?
[15:28] <gregoiregentil> Correct. I'm the founder
[15:28] <Sn0wman_Desk> yes, him and alexandre
[15:28] <MochaRoo> I see. I'd like to ask about a problem after you're done with Sn0wman_Desk.
[15:29] <Sn0wman_Desk> Dave Hudson in Atlanta Georgia was the original owner
[15:29] <gregoiregentil> Sn0wman_Desk: Let me search
[15:29] <gregoiregentil> MochaRoo: go ahead at the same time
[15:29] <MochaRoo> Okay. I have a unit with baffling power issues.
[15:30] <MochaRoo> The power LED on the bottom section does not come on when plugged in. The top will not boot at all. Is there anything I can try short of an RMA at this point.
[15:30] <gregoiregentil> send an email to contact@alwaysinnovating.com. If it's under warranty, they will offer you an exchange I guess
[15:30] <gregoiregentil> note that we had a few customers who have reported some bad DC adapter
[15:31] <gregoiregentil> if you have any other 5V DC, you can try
[15:31] <MochaRoo> Right-o.
[15:31] <gregoiregentil> if you have voltmeter, you can see if the DC is delivering 5V
[15:31] <gregoiregentil> don 't plug anything else than 5V
[15:34] <Sn0wman_Desk> the bottom half charges (but doesn't last long) but the top doesn't
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[16:21] <Sn0wman_Desk> gregoiregentil: find anything?
[16:24] <gregoiregentil> Sn0wman_Desk: is it the battery of bottom or top?
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[16:25] <Sn0wman_Desk> top
[16:25] <Sn0wman_Desk> I just got a new bottom so I hope that's fine
[16:28] <gregoiregentil> OK. I can send you a new top battery but I have been quite nice for the bottom. so it's the last time that I change you anything for free on your device...
[16:28] <Sn0wman_Desk> well I appreciate that but are you sure this won't just happen again?
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[16:35] <Sn0wman_Desk> gregoiregentil: is there a way I can prevent this from happening again?
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[16:39] <gregoiregentil> I'm not sure of anything
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[18:24] <Sn0wman_Desk> anyone here use their TB regularly?
[18:24] <Sn0wman_Desk> for non-dev purposes?
[18:25] <MochaRoo> If I could get it to charge perhaps.
[18:25] <Sn0wman_Desk> hehe I know the feeling
[18:25] <MochaRoo> Yeah, so does everyone else. :/
[18:26] <Sn0wman_Desk> how many others you know have the problem?
[18:26] <MochaRoo> I'm looking at the forums. This is a defect, pure and simple.
[18:27] <Sn0wman_Desk> ah :/ thinkin about replacing it with some other battery
[18:27] <Sn0wman_Desk> I haven't had a problem with the keyboard
[18:28] <Sn0wman_Desk> maybe I can take the one out of the crapped out keyboard and put it in...
[18:32] <MochaRoo> I wish there was some process that described what they have to do to get it working.
[18:32] <Sn0wman_Desk> :-/ me 2
[18:32] <MochaRoo> We can strip this thing down to the last contact. If it's a matter of reseating something or soldering it in place, I'm all for it.
[18:32] <MochaRoo> If it's the battery manufacturing process itself, welp.
[18:33] <Sn0wman_Desk> I agree
[18:34] <Sn0wman_Desk> gregoiregentil: is there a safe way (without destroying the battery, to remove the keyboard's battery?
[18:38] <Sn0wman_Desk> nm
[18:39] <gregoiregentil> no
[18:40] <Sn0wman_Desk> I just peeled it off
[18:40] <Sn0wman_Desk> thanks though
[18:42] <MochaRoo> I'm more curious about the power adapter. It seems they don't so much die as... trickle.
[18:43] <MochaRoo> Something goes horribly wrong and power flow slows to just the slightest charge. I can get mine to work for close to a minute if I leave it sitting for a few hours plugged in.
[18:43] <MochaRoo> It's just... augh. I don't understand.
[18:44] * mcr (mcr@wlan204.sandelman.ca) Quit (Ping timeout: 252 seconds)
[18:44] <Sn0wman_Desk> nor do I, I might try an... odd mod where I put an old battery from my keyboard into the tablet
[18:45] <Sn0wman_Desk> I works I just need to find some space...
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[18:46] <MochaRoo> My only guess is the chemical content of the battery itself goes under some radical haphazard change. Like, sudden severe 'memory' issues that old laptop batteries gain through a few thousand charges.
[18:46] <vishalbhoj> Hello, My touchbook is not powering up at all.I have kept it on charging for a day .When I press the power button,red light glows n then it does notswitch on...
[18:47] <MochaRoo> See? This. ^^
[18:47] <MochaRoo> Every problem I have heard of so far has involved the TouchBook suddenly dropping its ability to charge.
[18:48] <vishalbhoj> The battery is not drained out in my case.
[18:49] <tommd> If it isn't turning on even when you have it plugged in then there is a different problem.
[18:49] <vishalbhoj> I know that but I am unable to debug it.how should i go about it ?
[18:49] <tommd> if it isn't _staying_ on with battery power that is another case
[18:49] <tommd> and if it can stay one (but not power on from off) on battery power that tells you something else.
[18:50] <tommd> Well which of these three cases is true?
[18:51] <MochaRoo> I can 'power up' the TouchBook ( ie: it reaches a blank, black screen for half a second and then abruptly shuts off ) on both battery power and AC.
[18:51] <MochaRoo> The tablet itself, once seperated, refuses to power up at all in both cases.
[18:52] <vishalbhoj> MochaRoo: urs problem is related to battery ...whenever this happened in my case keeping it for charginf worked
[18:53] <vishalbhoj> Is there anyway I can debug the problem I am facing .Should I post this in the forum for answers?
[18:57] <vishalbhoj> gregoiregentil or others, Can anyone tell me how can I debug my board ?
[18:57] <MochaRoo> Please post it. This problem is getting to be irritatingly common. It's going to take someone willing to choke on their warranty to find out what is going wrong.
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[19:26] <Sn0wman_Desk> gregoiregentil: why does the main site have the TB listed as having 512MB of ram?
[19:26] <gregoiregentil> because now we have 512MB
[19:27] <Sn0wman_Desk> ? did you change the hardware? Does it not have an omap3530 anymore?
[19:27] <gregoiregentil> it's the same OMAP
[19:27] <Sn0wman_Desk> ?
[19:27] <Sn0wman_Desk> but the 3530 has 256MB
[19:28] <gregoiregentil> 3530 is the CPU. It has nothing to do with memory
[19:28] <gregoiregentil> memory is on a separate chip
[19:28] <Sn0wman_Desk> well its a system on a chip
[19:28] <Sn0wman_Desk> h
[19:28] <gregoiregentil> when we started shipping, 512MB was not available
[19:28] <Sn0wman_Desk> oh*
[19:28] <Sn0wman_Desk> well that stinks... :-?
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[19:34] <tommd> it rocks
[19:34] <MochaRoo> Urgh this is driving me crazy.
[19:34] <Sn0wman_Desk> thanks for bragging tommd
[19:34] <Sn0wman_Desk> :-P
[19:34] <tommd> Who is urgh?
[19:34] <MochaRoo> After letting it charge for awhile and yanking the SD card, I got it to stay on indefinitely.
[19:34] <Sn0wman_Desk> YAY!
[19:35] <MochaRoo> Turned it off. Turned it back on. Same problem again. Not even a second's battery life.
[19:35] <MochaRoo> What the heck.
[19:35] <MochaRoo> ( Didn't reinsert the SD card between reboots. )
[19:35] <Sn0wman_Desk> There needs to be some type of recall for ones like ours
[19:35] <MochaRoo> This really is miserable.
[19:35] <MochaRoo> I'm so mad.
[19:36] <Sn0wman_Desk> when'd you get yours?
[19:36] <tommd> like whos? Power probl?em
[19:36] <MochaRoo> Pre-order model.
[19:36] <Sn0wman_Desk> ah
[19:36] <Sn0wman_Desk> There are a LOT of people who have problems with their battery and have the inablilty to charge it
[19:36] <MochaRoo> But glitches like this imply that it -isn't- the battery? I don't know. It's a nightmare.
[19:37] <Sn0wman_Desk> well then hardware glitches
[19:37] <tommd> Get a 4.2V source - find out if its the battery or the wire/circuit
[19:38] <Sn0wman_Desk> I'll try that after I get my bottom battery down
[19:38] <Sn0wman_Desk> so far its been 2 and a half hours and its at 28%. Playing zombieland the whole time
[19:39] <Sn0wman_Desk> so the keyboard battery is fair... just what is with the tablet?!?
[19:39] <MochaRoo> Good movie for it to die on.
[19:39] <Sn0wman_Desk> haha. hopefully the keyboard battery won't become a zombie
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[20:35] <vishal_> Hello, My touchbook is not powering up at all.I have kept it on charging for a day .When I press the power button,red light glows n then it does notswitch on...
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[20:37] <MochaRoo> Hello, same answer. This is a very common problem. Contact AI at the Help Desk and please post here: http://www.alwaysinnovating.com/forums/viewtopic.php?f=4&t=807
[20:42] <vishal_> I wanted to check with gregoiregentil on this ..That is y I am reposting it once a while to check if he replies ....anyways thanks,Ill post there too
[20:44] <Sn0wman_Desk> just posted my similar problem
[20:44] <MochaRoo> Thank you.
[20:44] <Sn0wman_Desk> np
[20:45] <Sn0wman_Desk> I hope that more will post, maybe we can get a mass recall or replacement or something
[20:45] <Sn0wman_Desk> or mass inspection at the least
[20:47] <MochaRoo> Something to that effect.
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[23:37] <tommd> For the curious, there is another reddit thread on the TB. It is full of your normal trolls but if you want to jump in: http://www.reddit.com/r/technology/comments/axs34/for_those_of_you_who_would_like_a_more_open_linux/
[23:49] <craigevil> you can tell most of the posts are from ppl running windows, up until today my desktop only had 512ram, and it has ran just fine for the past 4 yrs
[23:50] <craigevil> heck my son has an Xo running debian and it only has 256mb ram and it runs lxde just fine
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[23:51] <craigevil> ordered my Touchbook sunday cant wait til it gets here

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