Please let me inform you of the shipping process, as I greatly understand it has not been so clear for a lot of you.
Due to the backorder you all know, we had to select orders to be shipped before others (not so easy task, believe me). High-rated complete units come first; then have been selected US complete units on a first come - first served basis. As it is a beta release, you have all understood that our goal is to give priority to people who can test, report (or resolve!) bugs, and contribute to improve the system - in a few words: be active and part of the community.
Once selected, your order is "processed": that means that your credit card has been successfully charged, and that we have started the real shipping process. At this time is sent your confirmation email (if your credit has not been declined, of course). I agree with you that more information - like your supposed shipping address - should appear in this message. We are currently working on it.
After that, you will receive an email with your tracking number (if your shipping address is valid; if not, you will receive an email from the customer service). This usually happens in the coming days following the first email. You will be then able to check the status of your shipment with the USPS tracking service (http://www.usps.com/shipping/trackandconfirm.htm
). Please note that at this time, your Touch Book is ready to ship from our depot (i.e. your address is valid and printed on your box, which is ready to be picked up by the USPS services), but not necessarily already in the USPS trucks. The USPS pick-up happens no more than a few days after you receive this email.
- if you have your order "processed" but no news since, please wait for a few days; your USPS info should be quickly sent.
- if you have your USPS confirmation, but no news since (like an unchanged status on USPS tracking services), don't worry: your box is very probably in our depot queue, and should leave in the week (this can be today).
- if you are in one of these two cases, and you see no changes by the end of the week (sunday Oct, 11), please send an email to email@example.com
; we will then check your order with you.
We truly apologize for all the delays; we are really doing our best to fullfill all the orders as soon as possible.
Thank you so much for your patience.
Alex T. - Always Innovating Team