Anybody yet? Sept batch

[sirfer]

Hello,
I have been on the forum everyday, usually more then once and I see
that people who ordered in march are finally getting word that their
touch books have been processed. I ordered mine may 5th, i was just
curious if i was even on the short list for October at this point.
As a customer it would be nice to know at least by the month when i
might look for my package.
Is there anyway i could have any more information about when i might
receive word?
thanks

Dear Steven,


Thank you for your interest in the Touch Book. Due to the huge backlog and according to your order date, you should be placed in the next batch in late October. Further announcement will be made about this batch to inform you when exactly it should occur.


Thank you for your patience!


Best,
John - Always Innovating Customer Service

I'm sorry, I don't have these details yet. Please check the forum and our website in the coming weeks.

I apologize for the inconvenience.

Best,
John - Always Innovating Customer Service

[douce24]

I ordered mine Aug 19 any one have any ideas when im going to get it?

[jonathananonuevo]

im guessing whats happened here is that AI have a load of orders that they have enough touchbooks to fill. so they've told USPS that they will be sending out 1000 packages and to expect them on monday (for example) then they've started processing everybodies orders, making sure that everything is working and all details are good. then they will take them to a depot on monday and everything will go from there

as much as choosing your shipper is good, sending everything via one company cuts costs, and lets be honest, AI is only a small company so over heads are a big issue. personally i have no issues with waiting, or with USPS. granted in in the UK so only some of the journey is with them but still.

I read this earlier yesterday, Sunday, October 4, 2009 and it actually gave me relief. When I read your post, it gave me that reassuring feeling and even though it was an example, it was the truth for my order. You were right, AI did notify USPS of the shipments in advance. Thanks for posting this post! I appreciate it a lot! I received the very generic shipment email from USPS indicating that a shipment for me is scheduled to be shipped today, Monday, October 5, 2009 from Always Innovating. The email may look like a Junk email message, so make sure to check your Junk (spam) folder just in case.

Here is what the email to me read:

Subject:
From: DeliveryConfirmationAlert@uspsshippingapis.com
Date: Monday, October 5, 2009 @ 12:47 AM
To: <Me>
Cc: Gregoire Gentil <shipping@alwaysinnovating.com>

Body:

**** This is a post-only message. Please do not respond. ****

Dear <Your Name Here>:

Below is the Delivery Confirmation number you need to determine the delivery status of your package.

Delivery Confirmation Number xxxxxxxxxxxxxxxxxxxxxx
Your package is scheduled for shipment on 10/05/2009.

This email was automatically generated by the US Postal Service (www.usps.com) at the shipper's request. Any reply to this email will not be received by the USPS or shipper. The USPS has not collected or retained any personal information that would identify you or your purchase from this email.

Thank you, Gregoire Gentil mailto:shipping@alwaysinnovating.com

**** This is a post-only message. Please do not respond. ****

[fbott]

I received the same email on 09/29/09 and I am still waiting for the TB.
It seems that this form of tracking is different from what I have been used to from other companies (UPS,FedEx, etc...).
They (USPS) informs you that the item was shipped and then again when it has been delivered and nothing in between.
I guess it is better than no tracking at all, but I have to admit, it's not optimal.
I think the comments on the forum can be constructive as long as they don't get personal.
AI is a startup and as part of the Beta process for the company they need to know what makes their customers happy or not.
Is it frustrating to me to know that my package was shipped on the 29th and I have no idea where it is or when it will arrive?
Yes it is, but that will all pass when it does arrive.
If, in the future, AI can streamline the delivery process this will be good for the company, and for the health of it's customers.

[alexandre]

Dear all,

Please let me inform you of the shipping process, as I greatly understand it has not been so clear for a lot of you.

Due to the backorder you all know, we had to select orders to be shipped before others (not so easy task, believe me). High-rated complete units come first; then have been selected US complete units on a first come - first served basis. As it is a beta release, you have all understood that our goal is to give priority to people who can test, report (or resolve!) bugs, and contribute to improve the system - in a few words: be active and part of the community.

Once selected, your order is "processed": that means that your credit card has been successfully charged, and that we have started the real shipping process. At this time is sent your confirmation email (if your credit has not been declined, of course). I agree with you that more information - like your supposed shipping address - should appear in this message. We are currently working on it.

After that, you will receive an email with your tracking number (if your shipping address is valid; if not, you will receive an email from the customer service). This usually happens in the coming days following the first email. You will be then able to check the status of your shipment with the USPS tracking service (http://www.usps.com/shipping/trackandconfirm.htm). Please note that at this time, your Touch Book is ready to ship from our depot (i.e. your address is valid and printed on your box, which is ready to be picked up by the USPS services), but not necessarily already in the USPS trucks. The USPS pick-up happens no more than a few days after you receive this email.

So:
- if you have your order "processed" but no news since, please wait for a few days; your USPS info should be quickly sent.
- if you have your USPS confirmation, but no news since (like an unchanged status on USPS tracking services), don't worry: your box is very probably in our depot queue, and should leave in the week (this can be today).
- if you are in one of these two cases, and you see no changes by the end of the week (sunday Oct, 11), please send an email to contact@alwaysinnovating.com; we will then check your order with you.

We truly apologize for all the delays; we are really doing our best to fullfill all the orders as soon as possible.

Thank you so much for your patience.

Best,
Alex T. - Always Innovating Team

[pliny]

After that, you will receive an email with your tracking number (if your shipping address is valid; if not, you will receive an email from the customer service). This usually happens in the coming days following the first email. You will be then able to check the status of your shipment with the USPS tracking service (http://www.usps.com/shipping/trackandconfirm.htm). Please note that at this time, your Touch Book is ready to ship from our depot (i.e. your address is valid and printed on your box, which is ready to be picked up by the USPS services), but not necessarily already in the USPS trucks. The USPS pick-up happens no more than a few days after you receive this email.

Thanks for the clarification. USPS often does not update shipping status until after a package arrives. I had assumed my Touch Book had shipped within a day of my email (9/29), so I was getting a bit antsy....

[fbott]

Dear all,

Please let me inform you of the shipping process, as I greatly understand it has not been so clear for a lot of you.

Due to the backorder you all know, we had to select orders to be shipped before others (not so easy task, believe me). High-rated complete units come first; then have been selected US complete units on a first come - first served basis. As it is a beta release, you have all understood that our goal is to give priority to people who can test, report (or resolve!) bugs, and contribute to improve the system - in a few words: be active and part of the community.

Once selected, your order is "processed": that means that your credit card has been successfully charged, and that we have started the real shipping process. At this time is sent your confirmation email (if your credit has not been declined, of course). I agree with you that more information - like your supposed shipping address - should appear in this message. We are currently working on it.

After that, you will receive an email with your tracking number (if your shipping address is valid; if not, you will receive an email from the customer service). This usually happens in the coming days following the first email. You will be then able to check the status of your shipment with the USPS tracking service (http://www.usps.com/shipping/trackandconfirm.htm). Please note that at this time, your Touch Book is ready to ship from our depot (i.e. your address is valid and printed on your box, which is ready to be picked up by the USPS services), but not necessarily already in the USPS trucks. The USPS pick-up happens no more than a few days after you receive this email.

So:
- if you have your order "processed" but no news since, please wait for a few days; your USPS info should be quickly sent.
- if you have your USPS confirmation, but no news since (like an unchanged status on USPS tracking services), don't worry: your box is very probably in our depot queue, and should leave in the week (this can be today).
- if you are in one of these two cases, and you see no changes by the end of the week (sunday Oct, 11), please send an email to contact@alwaysinnovating.com; we will then check your order with you.

We truly apologize for all the delays; we are really doing our best to fullfill all the orders as soon as possible.

Thank you so much for your patience.

Best,
Alex T. - Always Innovating Team

Thank you so much for the clarification.
Hopefully by October 11th many of us will be happily playing with our new TB's, or at least have a better idea of where they are and when they will be arriving.

[glenhawk]

Cheers Alex

[gf84]

Dear all,

Please let me inform you of the shipping process, as I greatly understand it has not been so clear for a lot of you.

Due to the backorder you all know, we had to select orders to be shipped before others (not so easy task, believe me). High-rated complete units come first; then have been selected US complete units on a first come - first served basis. As it is a beta release, you have all understood that our goal is to give priority to people who can test, report (or resolve!) bugs, and contribute to improve the system - in a few words: be active and part of the community.

Once selected, your order is "processed": that means that your credit card has been successfully charged, and that we have started the real shipping process. At this time is sent your confirmation email (if your credit has not been declined, of course). I agree with you that more information - like your supposed shipping address - should appear in this message. We are currently working on it.

After that, you will receive an email with your tracking number (if your shipping address is valid; if not, you will receive an email from the customer service). This usually happens in the coming days following the first email. You will be then able to check the status of your shipment with the USPS tracking service (http://www.usps.com/shipping/trackandconfirm.htm). Please note that at this time, your Touch Book is ready to ship from our depot (i.e. your address is valid and printed on your box, which is ready to be picked up by the USPS services), but not necessarily already in the USPS trucks. The USPS pick-up happens no more than a few days after you receive this email.

So:
- if you have your order "processed" but no news since, please wait for a few days; your USPS info should be quickly sent.
- if you have your USPS confirmation, but no news since (like an unchanged status on USPS tracking services), don't worry: your box is very probably in our depot queue, and should leave in the week (this can be today).
- if you are in one of these two cases, and you see no changes by the end of the week (sunday Oct, 11), please send an email to contact@alwaysinnovating.com; we will then check your order with you.

We truly apologize for all the delays; we are really doing our best to fullfill all the orders as soon as possible.

Thank you so much for your patience.

Best,
Alex T. - Always Innovating Team

A news ?
good news
thanks alex

[fbott]

USPS update as promissed.

Your item was processed through and left our SAN JOSE, CA 95101 facility on October 5, 2009.
The item is currently in transit to the destination.
Information, if available, is updated periodically throughout the day. Please check again later.

Detailed Results:

Processed through Sort Facility, October 05, 2009, 5:56 pm, SAN JOSE, CA 95101
Electronic Shipping Info Received, September 29, 2009

So, It took 7 days from the day the shipping info was recieved until it actually left San Jose.
I don't know if that is "normal", but It's good info for those who are still waiting.